Parimatch platform rules in India
These Terms and Conditions govern your use of the official website and mobile application in India. By completing the Parimatch download App, creating an account, or continuing to use the services, you agree to these legal rules, our Privacy Policy, and all betting rules. These requirements apply to all users located in India, subject to state laws on betting and gaming. You are responsible for ensuring betting is allowed in your state. Read these terms in full before placing any bet or accessing bonuses.
General terms for using Parimatch services
- Agreement to terms
- By completing registration, ticking any consent box, or continuing to use the services, you enter a binding agreement incorporating these Terms, the General Betting Rules, Payment Rules, Responsible Gambling provisions, AML standards, and the Privacy Policy.
- If you do not agree, do not use the site or app.
- Eligibility and access
- You must be at least 18 years old, or any higher minimum age required by your state.
- Use is prohibited where betting is not allowed under local law, including any Indian state that bans online betting for stakes.
- Access may be restricted by location, device, or network controls.
- Account registration and use
- Only one account per person. Multiple accounts may be closed and related bets voided.
- Provide accurate, current information and keep credentials confidential. You are responsible for activity on your account.
- Do not permit third parties to use your account or payment instruments.
- Changes to terms
- Parimatch may update these Terms at any time to reflect legal, regulatory, or product changes. Updated terms take effect upon publication. Continued use after changes signifies acceptance.
- Proper use of the platform
- You agree not to: engage in fraud, match fixing, arbitrage using exploits, bonus abuse, chargebacks, data scraping, or interfere with systems.
- Bets must be placed through the user interface only. Any automated, robotic, or scripted access is prohibited.
- Intellectual property and content protection
- All site content, odds, data, and trademarks are protected by intellectual property laws. You receive a limited, revocable licence to access and use the services for personal, non-commercial betting.
- Suspension and termination
- The platform may suspend or close accounts for suspected breach, AML concerns, regulatory requirements, or security reasons. Remaining real-money balances will be handled per these Terms and applicable law.
- Liability and disclaimers
- Services are provided on an as-available basis. To the maximum extent permitted by law, no liability is accepted for indirect or consequential loss arising from use of the site, delays, errors in transmission, or third-party failures.
- Nothing limits liability that cannot be excluded under applicable law or your statutory consumer rights.
- Governing law and disputes
- This agreement is governed by the laws of the operator’s licensing jurisdiction, subject to any mandatory consumer protections under Indian law.
- Contact customer support for complaints. If unresolved, you may escalate through any independent dispute mechanism identified in your account area or under applicable law.
Betting rules on Parimatch India
- Who can place bets
- Bets may be placed only by eligible users who have completed registration, passed required checks, and are located where betting is allowed.
- Bet acceptance
- A bet is accepted only after it is recorded on the server and appears in your bet history with a reference number and odds.
- If an event starts earlier than scheduled, bets placed after the actual start may be void unless offered as live betting.
- Stake limits and odds
- Minimum and maximum stakes are shown on the bet slip and may vary by event, market, and user profile.
- Odds are subject to change until acceptance. Any obvious pricing error or settlement error may result in correction or bet voiding based on the correct odds at the time of acceptance.
- Settlement and results
- Bets are settled using the official result from the relevant governing body at the time of settlement. Subsequent changes may not alter settlement unless stated in market rules.
- For abandoned, postponed, or rescheduled events, settlement follows market-specific rules provided on the event page. Where rules are silent, bets may stand or be void depending on whether the event is completed within a reasonable period defined in the market rules.
- Dead-heat rules may apply where there are joint winners, resulting in proportional settlement of the bet.
- Cancellations and cash out
- Once accepted, a bet cannot be cancelled by the user. Any available cash out feature is discretionary, not guaranteed, and may be unavailable during suspensions or odds changes.
- Restrictions
- The platform may limit the number of bets per market, restrict bonuses, or impose personal stake limits for risk or regulatory reasons.
- Insider betting, collusion, and integrity breaches are prohibited and may result in voided bets and account action.
- Records
- Your bet history is the authoritative record of placed bets. Read market rules before placing any bet, including rules for bonuses and free bets.
Payment rules on Parimatch for India
- Currencies and ownership
- The primary account currency is INR where available. Use only payment methods issued in your name. Third-party deposits or withdrawals are not permitted.
- Deposits
- Available methods may include UPI, IMPS/NEFT/RTGS, NetBanking, cards, and approved e-wallets. Available options are shown in your account cashier.
- Minimum and maximum deposit amounts depend on the selected method and may be updated from time to time. Fees, if any, are displayed before you confirm the transaction.
- Deposits are credited once confirmed by the payment provider. Processing times vary by method.
- Withdrawals
- Withdrawals are paid to the original deposit method where feasible or to another verified method in your name.
- Identity verification is required before the first withdrawal and whenever risk checks are triggered. Processing times begin after successful verification.
- Pending withdrawals may be reversed by you only if the option is available in your account.
- KYC and verification
- You may be asked for PAN or other government ID, address proof, payment confirmations, source-of-funds information, and any document needed to satisfy AML checks.
- Transaction review and limits
- The platform may set daily, weekly, or monthly transaction limits. It may hold, review, or decline transactions to meet AML, fraud, or security requirements.
- Chargebacks or payment disputes may lead to account restrictions and recovery of associated costs.
- Bonuses and wagering
- Bonus funds, free bets, and winnings from bonuses may be subject to wagering requirements and other conditions stated in the bonus terms.
- Cancellations and refunds
- Once processed, deposit or withdrawal transactions cannot be cancelled unless required by law or payment network rules. Refunds are at the platform’s discretion in line with legal obligations.
Responsible gambling on Parimatch
- Principles
- Gambling is entertainment, not a source of income. Bet only what you can afford to lose. Read the rules and understand odds before placing bets.
- Player protection tools
- Deposit, loss, and wager limits: Set daily, weekly, or monthly limits from your account.
- Time-outs: Take short breaks ranging from 24 hours to several weeks.
- Self-exclusion: Restrict access for a longer period or indefinitely. All pending bonuses may be removed upon self-exclusion.
- Reality checks and session timers: Receive reminders of time spent and activity.
- Account history: Review detailed records of deposits, withdrawals, and bets.
- Support and assistance
- If gambling impacts your finances or wellbeing, consider contacting independent resources such as Gambling Therapy, Gamblers Anonymous India, or the Government of India’s Tele MANAS mental health helpline.
- Customer support can help you apply limits or exclusion and provide information about available tools.
Parimatch anti-money laundering and KYC
- Legal obligations
- The platform applies AML and counter-terrorist financing measures consistent with applicable laws and licensing requirements, including customer due diligence, transaction monitoring, and reporting of suspicious activity where required.
- Know Your Customer
- Verification may include government-issued ID, PAN, address proof, payment method ownership, live checks, and source-of-funds or source-of-wealth information.
- Enhanced due diligence may be triggered by higher-risk profiles, PEP status, sanctions screening, large or unusual transactions, or geographic risk.
- Monitoring and controls
- Systems monitor deposits, withdrawals, bet patterns, bonuses, chargebacks, and rapid cycles of funds. Indicators of layering or misuse can lead to reviews.
- Third-party payments, cash equivalents, and anonymity services are prohibited.
- Consequences of non-compliance
- Failure to pass KYC, refusal to provide documents, or suspected AML breaches may result in account suspension, reporting to relevant authorities, freezing of funds as permitted by law, and closure. Parimatch may retain records to meet legal obligations.
Privacy policy for Parimatch India
- Data we collect
- Identification and contact data: name, date of birth, PAN, address, email, phone.
- Account and transactional data: registration details, device and log data, payment information, deposits, withdrawals, bets, bonuses, and communications.
- Verification data: KYC documents, risk assessments, sanctions and PEP checks.
- Cookies and similar technologies: used for authentication, security, analytics, and personalization. Manage preferences in your browser and account settings.
- How we use your data
- Provide and operate the services, process payments, settle bets, manage bonuses, and maintain your account.
- Meet legal obligations, including AML and responsible gambling duties.
- Prevent fraud, enforce rights, and ensure security.
- Improve products, conduct analytics, and comply with reporting requirements.
- Legal bases
- Contract performance, legal obligation, legitimate interests, and your consent where required for certain processing such as marketing.
- Sharing and transfers
- Data may be shared with payment providers, verification services, regulators, dispute resolution bodies, analytics and security vendors, and group companies. Cross-border transfers may occur subject to appropriate safeguards.
- Your rights
- Subject to applicable law, you may request access, correction, deletion, restriction, portability, and objection to certain processing. You may withdraw consent for marketing at any time.
- Contact support to exercise rights or to reach the grievance contact listed in your account area. You can also complain to a relevant data protection authority where available.
- Retention
- Personal data is retained for the period necessary to provide the services and meet legal, tax, and AML requirements, then securely deleted or anonymised.
Security measures at Parimatch
- Technical safeguards
- Transport Layer Security protects data in transit. Sensitive information is encrypted at rest and access is limited based on role.
- Fraud detection and continuous monitoring help identify unusual account or transaction activity.
- Account protection
- Strong passwords and two-factor authentication are recommended. Keep devices updated and do not share credentials.
- The platform may log you out after inactivity and may restrict access from risky networks or devices.
- Payment security
- Card data is handled by certified payment processors. UPI and bank transactions are processed through regulated channels.
- Incident response
- Security events are investigated and addressed under internal procedures. If required by law, you will be notified of breaches affecting your rights.
- Your responsibilities
- Review your account activity regularly, read security guidance in the help centre, and report any suspected compromise immediately.