Overview of this Privacy Policy

• Categories of personal information collected:
  • Identification and contact details: name, date of birth, address, email, phone number.
  • Account and verification data: username, KYC documents, photographs, identity numbers where permitted, and proof-of-address documents.
  • Transaction and payment information: deposits, withdrawals, partial card data handled by payment providers in line with PCI DSS.
  • Usage and technical data: device identifiers, IP address, log files, cookies, and interaction data across websites and apps.
  • Responsible gaming data: self-exclusion status, limits, and related records.
• Purposes of collection:
  • Account creation, account management, and delivery of services.
  • Identity verification, age checks, and anti-fraud controls.
  • Payment processing and dispute resolution.
  • Security monitoring, incident prevention, and diagnostics.
  • Compliance with anti-money laundering and counter-terrorist financing requirements where applicable.
  • Service improvement, analytics, and personalization based on user preferences.
• Security measures:
  • Encryption in transit, network segmentation, and hardened infrastructure.
  • Access controls, multi-factor authentication, and role-based permissions for staff.
  • Logging, monitoring, and vulnerability management.
  • Vendor due diligence, confidentiality obligations, and periodic audits.
  • Payment data handled by providers that follow PCI DSS. Hosting and major suppliers align to recognized security practices such as ISO 27001 across their environments.
• User rights:
  • Access: request a copy of personal data and information on processing.
  • Correction: request rectification of inaccurate or incomplete data.
  • Deletion: request erasure subject to legal or regulatory retention duties.
  • Consent management: withdraw consent for processing that relies on consent.
  • Grievance: submit a complaint through the in-account support channel or the contact form.

Parimatch processes information in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 when in force, and other relevant regulations.

• Service delivery and account support: to operate the online platform, authenticate sessions, provide betting and gaming services, and handle customer requests.
• Transactions: to process deposits, payouts, chargebacks, and reconciliation through regulated payment providers.
• Security and integrity: to detect, investigate, and prevent fraud, abuse, or violations of terms.
• Improvement and analytics: to evaluate performance, fix errors, and enhance usability through aggregated statistics.
• Personalisation: to tailor content, limits, and settings to user preferences.
• Marketing communications: to send service updates and offers where consent exists or where permitted by law, with the option to opt out at any time.
• Compliance: to meet legal duties, respond to lawful requests, and maintain records required under applicable laws and industry standards.

Processing is carried out lawfully, fairly, and in a transparent manner based on consent, contract, legal obligation, or legitimate interests balanced against user rights.

• Access and update:
  • Users can review or update profile details in account settings.
  • A formal data access request can be submitted through the in-account support channel or the website contact form.
• Correction and deletion:
  • Requests to correct inaccuracies or delete personal data are accepted, subject to verification and legal retention requirements.
  • Deletion may be limited where records must be kept for regulatory, tax, audit, responsible gaming, fraud prevention, or dispute purposes.
• Timelines and verification:
  • The platform aims to respond to verified requests within 30 days, or informs users of any justified extension.

By using Parimatch, users consent to security checks, identity verification, sanctions screening, and processing of payment information by payment providers and verification partners for fraud prevention and compliance.

• The services are intended for adults aged 18 or older. Account registration and participation by minors are not permitted.
• The operator cannot determine age without identification documents. Verification may be requested at any time.
• If a parent or guardian believes a minor has provided personal information, a request for deletion can be submitted through the in-account support channel or the contact form. The account will be closed and information removed where legally permitted.

• Personal data may be stored or processed in jurisdictions outside India where service providers or partners operate. Countries may have different data protection laws.
• Use of the website constitutes consent to such international transfers, subject to appropriate safeguards.
• Partners are required to protect confidentiality and apply security measures, including contractual commitments and technical protections. Standardized contractual terms or equivalent mechanisms are used where required by law.

• A disclaimer in this document may limit or define how certain rules apply in practice, to the extent permitted by law.
• The disclaimer applies when the user accepts this policy by signature, acceptance, or accession in electronic form.
• Nothing in this section reduces non-waivable statutory rights under applicable law.

• Definition: cookies are small files placed on a device to store information about a user’s session and preferences. Similar tools include SDKs, pixels, and local storage.
• Purposes:
  • Statistics and analytics to understand website performance and user behavior.
  • Personalisation of settings and content.
  • Site improvement, security, and fraud prevention.
• Types:
  • Strictly necessary cookies for core functions.
  • Analytics and performance cookies.
  • Functional cookies.
  • Advertising cookies where permitted by law.
• Retention: non-essential cookies are kept for up to 1 year unless removed earlier by the user.
• Control: cookie preferences can be managed in on-site settings and in the browser. Non-essential cookies are set only after consent where required by law.

• Use of Parimatch signifies full acceptance of this Privacy Policy and any related terms referenced in this document.
• The current version posted on the website prevails over prior versions.
• Material changes will be communicated through the website or in-account notices. Continued use after an update indicates acceptance of the revised policy.
• Effective date and last update are displayed at the end of this page.

• Personal data may be shared in these situations:
  • Service providers: cloud hosting, KYC verification, payment processors, fraud prevention, analytics, support tools, and communications vendors.
  • Legal and compliance: courts, regulators, law enforcement, and authorities responding to lawful requests.
  • Business operations: dispute resolution, chargeback handling, auditors, consultants, and insurers bound by confidentiality.
• A list or description of key categories of third parties is maintained on the website. Where a named list is not available, the purposes and scope above apply.
• Providing personal information and using the services signifies consent to such sharing as required to perform the contract, comply with law, or pursue legitimate interests balanced against user rights.
• Third parties are bound by contractual obligations to protect confidentiality and use data only for agreed purposes.

• The website may contain links to other websites or mobile applications that operate under their own privacy policies.
• Parimatch is not responsible for how external sites collect, use, or process information.
• Users should review the privacy notices of any external resource before providing personal data.

Last updated: 01 October 2025