Live chat is the fastest way to contact customer service. Parimatch live support is available day and night.

• How to start chat:
  • On the website: tap the Help bubble at the bottom right, then Start chat.
  • In the app: Profile or Account settings, then Support, then Start chat.
  • Log in for quicker verification and personalised answers.
• Best for:
  • Login issues, KYC questions, blocked account, or password resets.
  • Deposit and withdrawal guidance, UPI or card status checks, and payment holds.
  • Bet settlement questions, bonus terms, and promo eligibility.
  • App or site errors that stop you from playing or placing bets.
• Hours and languages: 24/7 support in English and Hindi.
• Expected reply time: usually under 2 minutes for the first message. Resolution time depends on the case.
• Tips for faster help:
  • Share your username, registered email or phone, and the issue summary in one message.
  • Add screenshots or screen recordings of any error.
  • For payments, include transaction ID, method, time, and amount.
  • Keep the chat window open until you get a case ID.

Email support suits detailed requests and documents that need review. It also provides a written trail.

• How to send an email:
  • Use Contact Support in the app or website Help Centre to open the official support email.
  • The verified support email appears after login to protect your data and prevent fake contacts.
  • Send from your registered email for faster verification.
• Best for:
  • KYC submissions or re-checks.
  • Payment disputes, chargeback notices, and compliance queries.
  • Responsible gaming, self-exclusion, account closure requests.
  • Formal complaints or escalation requests.
• Contacts and routing:
  • Use the in-app Email Support button. Available categories include Payments, Verification, Security, and General queries.
  • Do not trust third-party addresses found on search engines.
• Expected reply time: 2 to 12 hours for most cases. Up to 24 hours during peak events. You will receive a case ID in the subject or first reply.
• Tips for a faster answer:
  • Use a clear subject such as [Login], [Payment], [Verification], or [Technical].
  • Include username, registered phone’s last 4 digits, and any transaction IDs.
  • Add device model, OS, app version, and time of the issue.
  • Attach legible images in JPG or PDF. One thread per issue helps the support team respond faster.

Messaging and social platforms can answer simple questions and provide status updates. Use only verified links from the official website or app.

• Platforms supported:
  • WhatsApp, Telegram, Facebook Messenger, and X (Twitter) may be available.
  • Start chats only from links in Contact Support to avoid impostors.
• Best for:
  • Quick updates, how to find features, promo checks, and general questions.
  • Not suitable for sharing documents, passwords, or full payment details.
• Handles and security:
  • Verified badges and in-profile links confirm the official account.
  • If unsure, open live chat and ask the agent to confirm the handle before you send anything.
• Response times: 15 to 45 minutes for most questions. Complex checks move to chat or email.
• Tips for safe contact:
  • Never share OTPs, full card numbers, or passwords.
  • Avoid shortened or suspicious links. Access forms only from the official website.
  • Keep your messages in one thread so the support team can see your history.

Technical support helps solve errors that block access, gameplay, or payments. You can reach technical support by chat or email.

• How to get technical help:
  • Start a live chat and choose the Technical Support category.
  • Use Contact Support to email the technical queue if you need to attach logs or longer details.
  • Ask for a callback if the issue needs a walkthrough.
• Issues handled:
  • Login failures, 2FA or OTP problems, or account access loops.
  • KYC upload errors, document rejection reasons.
  • Deposits not credited, stuck withdrawals, or UPI reference mismatch.
  • Game crashes, bet slip not loading, or geolocation and device compatibility errors.
• Contacts and hours:
  • Technical support is available 24/7 through live chat.
  • The technical support email appears after login in Contact Support.
• Timelines:
  • First triage within 15 to 30 minutes on chat.
  • Provider-side fixes may take 24 to 72 hours.
  • Wallet adjustments after confirmation usually take 2 to 24 hours.
• Tips for a faster fix:
  • Share screenshots or a short screen recording of the issue.
  • Include exact time, your city, internet provider, and network type (Wi‑Fi or mobile data).
  • Add device model, OS version, and app version. Mention if the website version works.
  • For payments, include method, amount, time, and bank or UPI reference.

VIP and priority support offers faster queues and dedicated help. Access appears in the VIP area if your account qualifies.

• How to access:
  • Open the VIP tab in your account for priority chat and the VIP support email.
  • A manager may contact you on your verified number or through an official messaging account.
• Who qualifies and when to use it:
  • High-tier players based on gameplay and account history.
  • Use it for complex payments, higher-limit requests, event invites, and urgent cases.
• Contacts and hours:
  • Priority chat lane is visible in the VIP menu.
  • A dedicated support number or free number may be listed when available.
  • Service is 24/7 for VIP queues.
• Expected timelines:
  • First reply usually under 60 seconds on priority chat.
  • Callback windows offered in 5 to 15 minutes where available.
• Tips to maximise the service:
  • Keep KYC fully complete to speed up approvals.
  • Set a security PIN for quick ID checks.
  • Ask your manager to add notes for upcoming withdrawals or travel.

One Indiabulls Centre, Tower 3
Senapati Bapat Marg, Elphinstone Road
Mumbai, Maharashtra 400013
India

Parimatch is a global leader in sports-tech and interactive entertainment, and we’ve arrived in India to transform how fans connect with their favorite games. We’re not just a platform; we’re your ultimate sports companion, built on a foundation of innovation, data, and an unwavering passion for the game.